Applicants may formally request Archimede Solutions to reconsider any adverse decision related to its desired certification status by submitting an appeal in writing to Archimede Solutions for within one month of the date of written notification of the decision in question.
Archimede Solutions is committed to provide high quality and reliable certification services and to maintain the highest standards in its dealings with its customers, third parties and stakeholders. If you are a third party who has concerns about the certification activities or is unhappy with our service, then we want to hear about it.
Complaints and Appeals Process
The process for processing Complaints and Appeals is as follows: