{"id":2025,"date":"2021-03-04T16:25:33","date_gmt":"2021-03-04T16:25:33","guid":{"rendered":"https:\/\/archimede.ch\/reclamations-et-appels\/"},"modified":"2025-06-18T00:42:37","modified_gmt":"2025-06-17T22:42:37","slug":"reclamations-et-appels","status":"publish","type":"page","link":"https:\/\/archimede.ch\/fr\/reclamations-et-appels","title":{"rendered":"R\u00e9clamations et appels"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.0.9&Prime; background_image=\u00a0\u00bbhttps:\/\/archimede.ch\/wp-content\/uploads\/2019\/12\/BG-content-22.jpg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0em||12em||false|false\u00a0\u00bb bottom_divider_style=\u00a0\u00bbmountains2&Prime; bottom_divider_color=\u00a0\u00bb#88C4DD\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,3_4&Prime; _builder_version=\u00a0\u00bb4.2.1&Prime;][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.0.9&Prime; custom_padding=\u00a0\u00bb|22px||0px|false|false\u00a0\u00bb border_width_right=\u00a0\u00bb1px\u00a0\u00bb border_color_right=\u00a0\u00bb#e5e5e5&Prime;][et_pb_code disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; custom_margin=\u00a0\u00bb1em||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_module=\u00a0\u00bb662&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb]<\/p>\n<ul style=\"list-style: none;\"><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/avantages-de-la-certification\/?lang=fr\">Avantages de la certification<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/valeurs-et-principes\/?lang=fr\">Valeurs et principes<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/prix-et-couts\/?lang=fr\">Prix et co\u00fbts<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/declaration-dindependance-et-dimpartialite\/?lang=fr\">D\u00e9claration d&rsquo;ind\u00e9pendance et d&rsquo;impartialit\u00e9<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --> \t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/comite-dimpartialite\/?lang=fr\">Comit\u00e9 d&rsquo;impartialit\u00e9<\/a><\/li>\n<p> <!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/processus-de-certification\/?lang=fr\">Processus de certification<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/reclamations-et-appels\/?lang=fr\">R\u00e9clamations et appels<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/utilisation-des-marques-de-conformite-et-des-references-de-certification\/?lang=fr\">Utilisation des marques de conformit\u00e9 et des r\u00e9f\u00e9rences de certifications <\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/registre-de-certification\/?lang=fr\">Registre de certification<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/organigramme\/?lang=fr\">Organigramme<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- \n\n<li><a href=\"https:\/\/archimede.ch\/activites-de-recherche\/?lang=fr\">Activit\u00e9s de recherche<\/a><\/li>\n\n--><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->\/* unvisited link *\/<!-- [et_pb_line_break_holder] -->a:link {<!-- [et_pb_line_break_holder] -->  color: rgb(131,131,131);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* mouse over link *\/<!-- [et_pb_line_break_holder] -->a:hover {<!-- [et_pb_line_break_holder] -->  color: #09CCCF;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* selected link *\/<!-- [et_pb_line_break_holder] -->a:active {<!-- [et_pb_line_break_holder] -->  color: #09CCCF;<!-- [et_pb_line_break_holder] -->  font-weight: 500;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->  <\/style>\n<p>[\/et_pb_code][et_pb_code _builder_version=\u00a0\u00bb4.0.9&Prime;][\/et_pb_code][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4&Prime; _builder_version=\u00a0\u00bb4.0.9&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.2.1&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb2em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|300|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb40px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.4em\u00a0\u00bb header_5_font=\u00a0\u00bb||||||||\u00a0\u00bb header_5_text_color=\u00a0\u00bb#7f8dff\u00a0\u00bb header_5_line_height=\u00a0\u00bb2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">R\u00e9clamations et appels<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.3.4&Prime;]<\/p>\n<p style=\"text-align: justify;\"><strong>Appeals<\/strong><br \/> Les candidats peuvent demander formellement \u00e0 Archim\u00e8de Solutions de reconsid\u00e9rer toute d\u00e9cision d\u00e9favorable li\u00e9e \u00e0 son statut de certification souhait\u00e9 en soumettant un appel par \u00e9crit \u00e0 Archim\u00e8de Solutions dans un d\u00e9lai d&rsquo;un mois \u00e0 compter de la date de notification \u00e9crite de la d\u00e9cision en question.<\/p>\n<p style=\"text-align: justify;\"><strong>R\u00e9clamations<\/strong><br \/> Archim\u00e8de Solutions s&rsquo;engage \u00e0 fournir des services de certification fiables et de haute qualit\u00e9 et \u00e0 maintenir les plus hauts standards dans ses relations avec ses clients, les tiers et les parties prenantes. Si vous \u00eates une tierce partie qui a des pr\u00e9occupations concernant les activit\u00e9s de certification ou qui n&rsquo;est pas satisfaite de notre service, alors nous voulons en entendre parler.<\/p>\n<p style=\"text-align: justify;\"><strong>Processus de plaintes et d&rsquo;appels \u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\">La proc\u00e9dure de traitement des plaintes et des appels est la suivante :<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.2.1&Prime;]<\/p>\n<h3 style=\"text-align: center;\">Processus<\/h3>\n<p>[\/et_pb_text][et_pb_blurb title=\u00a0\u00bbRe\u00e7u\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Le processus commence par la pr\u00e9sentation de la plainte\/appel du plaignant\/appelant.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bb\u00c9valuation\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Le responsable de la certification examine les plaintes\/appels \u00e0 l&rsquo;appui de preuves objectives suffisantes.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbValidation\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Le responsable de la certification examine et valide l&rsquo;objet de la plainte\/du recours, et d\u00e9cide de l&rsquo;acceptation de celui-ci.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbEnqu\u00eate\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Le responsable de la certification recueille les informations n\u00e9cessaires \u00e0 l&rsquo;examen de la plainte\/appel de l&rsquo;\u00e9quipe des plaintes\/appels.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbRapport et communication\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Le Responsable de Certification communique la d\u00e9cision sur la r\u00e9ponse \u00e0 la plainte\/appel.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbFermeture\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb%%3%%\u00a0\u00bb icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb use_circle=\u00a0\u00bbon\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.4&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p style=\"text-align: justify;\">Si le plaignant ou le demandeur est d&rsquo;accord avec la d\u00e9cision, le chef de projet informe le plaignant de la fin du processus de traitement des plaintes et des appels.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.2.1&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.2.1&Prime;][et_pb_code 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class=\"et_pb_contact_message input\" name=\"additional_remark\" placeholder=\"Additional Remarks\"><\/textarea>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_9 et_pb_contact_field_last\">\n\t\t\t\t\t\t\t\t<label for=\"et_pb_contact_message_0\" class=\"et_pb_contact_form_label\">Message<\/label>\n\t\t\t\t\t\t\t\t<span class=\"et_pb_contact_field_options_wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"et_pb_contact_field_options_title\">Message<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"et_pb_contact_field_options_list\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"et_pb_contact_field_checkbox\">\n\t\t\t\t\t\t\t\t\t\t\t<input id=\"confirm\" class=\"input\" type=\"checkbox\" value=\"I confirm the information I have provided is accurate to the best of my knowledge and at the time of submitting my complaint or appeal.\" data-id=\"-1\">\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"confirm\"><i><\/i>I confirm the information I have provided is accurate to the best of my 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R\u00e9clamations Archim\u00e8de Solutions s&rsquo;engage \u00e0 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2025","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>R\u00e9clamations et appels - Archimede Solutions<\/title>\n<meta name=\"description\" content=\"Archimede Solutions research and data protection services for the European General Data Protection Regulation and ICT technologies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/archimede.ch\/fr\/reclamations-et-appels\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations et appels\" \/>\n<meta property=\"og:description\" content=\"Archimede Solutions research and data protection services for the European General Data Protection Regulation and ICT technologies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/archimede.ch\/fr\/reclamations-et-appels\" \/>\n<meta property=\"og:site_name\" content=\"Archimede Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-17T22:42:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/archimede.ch\\\/fr\\\/reclamations-et-appels\",\"url\":\"https:\\\/\\\/archimede.ch\\\/fr\\\/reclamations-et-appels\",\"name\":\"R\u00e9clamations et appels - 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