{"id":1942,"date":"2021-03-03T22:32:16","date_gmt":"2021-03-03T22:32:16","guid":{"rendered":"https:\/\/archimede.ch\/reclamaciones-y-apelaciones\/"},"modified":"2025-06-18T00:43:14","modified_gmt":"2025-06-17T22:43:14","slug":"reclamaciones-y-apelaciones","status":"publish","type":"page","link":"https:\/\/archimede.ch\/es\/reclamaciones-y-apelaciones","title":{"rendered":"Reclamaciones y Apelaciones"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.0.9&#8243; background_image=\u00bbhttps:\/\/archimede.ch\/wp-content\/uploads\/2019\/12\/BG-content-22.jpg\u00bb parallax=\u00bbon\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb0em||12em||false|false\u00bb bottom_divider_style=\u00bbmountains2&#8243; bottom_divider_color=\u00bb#88C4DD\u00bb da_disable_devices=\u00bboff|off|off\u00bb collapsed=\u00bboff\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row column_structure=\u00bb1_4,3_4&#8243; _builder_version=\u00bb4.2.1&#8243;][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.0.9&#8243; custom_padding=\u00bb|22px||0px|false|false\u00bb border_width_right=\u00bb1px\u00bb border_color_right=\u00bb#e5e5e5&#8243;][et_pb_code disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.9.3&#8243; custom_margin=\u00bb1em||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb hover_enabled=\u00bb0&#8243; saved_tabs=\u00bball\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul style=\"list-style: none;\"><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/beneficios-de-la-certificacion\/?lang=es\">Beneficios de la certificaci\u00f3n<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/valores-y-principios\/?lang=es\">Valores y principios<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/precio-y-costes\/?lang=es\">Precio y costes<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/declaracion-de-independencia-e-imparcialidad\/?lang=es\">Declaraci\u00f3n de independencia e imparcialidad<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --> \t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/comite-de-imparcialidad\/?lang=es\">Comit\u00e9 de Imparcialidad<\/a><\/li>\n<p> <!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/proceso-de-certificacion\/?lang=es\">Proceso de certificaci\u00f3n<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/reclamaciones-y-apelaciones\/?lang=es\">Reclamaciones y apelaciones<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/uso-de-marcas-de-conformidad-y-referencias-de-certificacion\/?lang=es\">Uso de marcas de conformidad y referencias de certificaci\u00f3n<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/registro-de-certificacion\/?lang=es\">Registro de certificaci\u00f3n<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->\t<\/p>\n<li><a href=\"https:\/\/archimede.ch\/organigrama\/?lang=es\">Organigrama<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- \n\n<li><a href=\"https:\/\/archimede.ch\/actividades-de-investigacion\/?lang=es\">Actividades de investigaci\u00f3n<\/a><\/li>\n\n--><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->\/* unvisited link *\/<!-- [et_pb_line_break_holder] -->a:link {<!-- [et_pb_line_break_holder] -->   color: rgb(131,131,131);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* mouse over link *\/<!-- [et_pb_line_break_holder] -->a:hover {<!-- [et_pb_line_break_holder] -->  color: #09CCCF;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* selected link *\/<!-- [et_pb_line_break_holder] -->a:active {<!-- [et_pb_line_break_holder] -->  color: #09CCCF;<!-- [et_pb_line_break_holder] -->  font-weight: 500;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->  <\/style>\n<p>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.0.9&#8243;][\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb3_4&#8243; _builder_version=\u00bb4.0.9&#8243;][et_pb_text _builder_version=\u00bb4.2.1&#8243; text_font=\u00bb||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb2em\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bbMontserrat|300|||||||\u00bb header_2_font_size=\u00bb40px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_5_font=\u00bb||||||||\u00bb header_5_text_color=\u00bb#7f8dff\u00bb header_5_line_height=\u00bb2em\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb header_2_font_size_tablet=\u00bb\u00bb header_2_font_size_phone=\u00bb30px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb]<\/p>\n<h2 style=\"text-align: left;\">Reclamaciones y apelaciones<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.3.4&#8243;]<\/p>\n<p style=\"text-align: justify;\"><strong>Apelaciones<\/strong><br \/> Los solicitantes pueden pedir formalmente a Archimede Solutions que reconsidere cualquier decisi\u00f3n adversa relacionada con su estado de certificaci\u00f3n deseado, presentando una apelaci\u00f3n por escrito a Archimede Solutions para dentro de un mes de la fecha de la notificaci\u00f3n escrita de la decisi\u00f3n en cuesti\u00f3n.<\/p>\n<p style=\"text-align: justify;\"><strong>Reclamaciones<\/strong><br \/> Archimede Solutions se compromete a proporcionar servicios de certificaci\u00f3n de alta calidad y fiabilidad y a mantener los m\u00e1s altos est\u00e1ndares en su trato con sus clientes, terceras partes y partes interesadas. Si usted es una tercera parte que tiene dudas sobre las actividades de certificaci\u00f3n o no est\u00e1 satisfecho con nuestro servicio, queremos saberlo.<\/p>\n<p style=\"text-align: justify;\"><strong>Proceso de reclamaciones y recursos\u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\">El proceso de tramitaci\u00f3n de las quejas y los recursos es el siguiente:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.2.1&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Proceso<\/h3>\n<p>[\/et_pb_text][et_pb_blurb title=\u00bbRecepci\u00f3n\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">El proceso se inicia con la presentaci\u00f3n de la queja\/recurso del demandante\/recurrente.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbEvaluaci\u00f3n\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">El Director de Certificaci\u00f3n revisa las quejas\/apelaciones para que est\u00e9n respaldadas por pruebas objetivas suficientes.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbValidaci\u00f3n\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">El Director de Certificaci\u00f3n revisa las quejas\/apelaciones para que est\u00e9n respaldadas por pruebas objetivas suficientes.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbInvestigaci\u00f3n\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">El Director de Certificaci\u00f3n recoge la informaci\u00f3n necesaria para investigar la queja\/apelaci\u00f3n por parte del equipo de quejas\/apelaciones.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbInforme y comunicaci\u00f3n\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">El Director de Certificaci\u00f3n comunica la decisi\u00f3n sobre la respuesta la queja\/apelaci\u00f3n.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbCierre\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb%%3%%\u00bb icon_color=\u00bb#ffffff\u00bb use_circle=\u00bbon\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.3.4&#8243; locked=\u00bboff\u00bb]<\/p>\n<p style=\"text-align: justify;\">Si el reclamante\/apelante est\u00e1 de acuerdo con la decisi\u00f3n, el director del proyecto le comunica el final del proceso de tramitaci\u00f3n de las quejas\/apelaciones.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.2.1&#8243;][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.2.1&#8243;][et_pb_code _builder_version=\u00bb4.3.4&#8243;]\t\t<!-- style sheets -->\n\t\t<link type=\"text\/css\" rel=\"stylesheet\" href=\"https:\/\/archimede.ch\/wp-content\/plugins\/infotech-addons\/css\/shortcode-captcha_contact_form.css\">\n\n\t\t<!-- javascript -->\n\t\t<script type=\"text\/javascript\">\n\t\t\tvar url_plugin = \"https:\/\/archimede.ch\/wp-content\/plugins\/infotech-addons\";\n\t\t\tvar url_httpwwwdomain = \"https:\/\/archimede.ch\";\n\t\t\tvar language = \"english\";\n\t\t<\/script>\n\n\t\t\t\t\t\t<!-- -->\n\t\t\t\t<div class=\"captcha_complaint_appeal_form\" 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